Employee retention has never been more important. As the economy continues to recover employees are feeling more confident in their ability to find a job. It is up to management to prove to the employees that they really are in the best place to work. One dissatisfied employee can infect everyone else on the job and cause performance to slip and eventually create a devastating tidal wave of poor production and dissatisfaction. Here are some ways to improve office morale and keep your best employees engaged.
- Conduct “Stay Interviews.” An exit interview is actually too late to gain any real information that can be used to improve the job environment. Instead, ask your current employees for their feedback on the job. What do they like or not like about the company? How would they like to see things improved? Talk to both satisfied and unsatisfied employees so you can better understand their motivations. Then use this information to create real changes that can help performance and productivity.
- Positive reinforcement. Most employees don’t quit their jobs, they quit their managers. Unhappy employees usually feel that way because they feel they only receive negative feedback. Employees who feel appreciated are much more satisfied on the job in general. Create recognition opportunities to show them that their contribution is valued.
- Ask for feedback. At the same time, management should be open to feedback from employees. Your staff should feel empowered to discuss issues or concerns. Enact an open door policy and ask your team to provide regular feedback for the company. Also let them know that they will not face any retaliation if they come to you with a problem that needs to be addressed.
- Flexible schedules and remote working. If you ask them far too many of your employees will say they don’t feel like they have an adequate work/life balance. It is important for companies to understand that their employees have responsibilities outside of the office. Many companies have solved this problem by offering flexible schedules to give parents time off to handle issues with their children. Other workers prefer having remote capabilities even if it is for only part of the time.
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